elettrarossa is taking a short break
Reviews
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Alessandro on Dec 1, 2021
5 out of 5 starsSmell pretty good. Fast shipping, nice gift wrapping, overall a great seller and service.
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Alessandro on Dec 1, 2021
5 out of 5 starsThis is for the aunt. Fast shipping, great gift wrapping, funny idea.
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Alessandro on Dec 1, 2021
5 out of 5 starsI am always looking for original pieces and this was it for me. Careful and nice packaging.
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Alessandro on Dec 1, 2021
5 out of 5 starsI am a very happy buyer. Fast shipping, great gift wrapping, overall super nice person and excellent service.
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Federicap2 on Mar 20, 2021
1 out of 5 starsI had a very unpleasant experience with Elettrarossa. The necklace I ordered arrived unfinished or broken. The clasp was not attached to the string so when I picked it up all the beads went loose on the floor. I contacted the vendor right away providing pictures. She insisted that it was damaged during shipping. The necklace was very well padded and secured so I doubt any damage occured during transportation. She was willing to refund me but refused to provide a prepaid shipping label. My local post office told me the minimum cost to ship it back is of $27.64. I will end up paying $27.64 for nothing. The email responses I received were very long and argumentative and the entire experience was just awkward. The quality of the beads and clasp is not impressive to me.
Elettra responded on May 19, 2021
Dear Federica, I apologise for the unpleasant shopping experience. Everyone is entitled to their opinion, and I totally respect yours. Allow me to reply to you one last time, for the benefit of the reader: refunds are issued when the item is not delivered, or returned. Return shipping costs are on the buyer. This is not my opinion, it is the law (EU directive on online commerce). But who cares about the law, right? However, you opened a legal case with Etsy and Etsy closed it as groundless. You then agreed to post the item back, but you never did. I’ve been nothing but helpful and I am sorry if I made it awkward in the process - yeah, sorry about that too! Please know I still will refund you in full if you decide to post the item back.
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Máire on Jan 21, 2021
5 out of 5 starsMy daughter was wishing for a quirky purple necklace for ages and she was delighted to receive this gift, as this is exactly what she had in mind! Delivery to the UK was really speedy too. Very happy :)
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Fiona on Nov 5, 2020
5 out of 5 starsQuality is excellent, very happy with my order & much cheaper than the alternatives.
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Alessandro on Aug 8, 2020
5 out of 5 starsBeautifully made. Fast shipping. I am really happy with my purchase.
Shop policies
Elettrarossa wants to recreate online the experience of getting lost and stumbling upon a small artisanal store. Browse the shelves, enjoy the many details, ask questions and if you like something, just go for it!
Accepted payment methods
Returns & exchanges
Cancellations
Payment
Shipping
Registered Post. If standard post doesn't suit your needs, write to me before purchasing and I'll be glad to use registered post (which provides a tracking number) or Courier Post (which provides insurance). Shipping costs increase, but you'll be able to track your item.
International. Merchandise shipped through the international postal service is forwarded upon its arrival to Customs and Border Protection for clearance. Random checks happen. Don't worry for a delay of a couple of days!
Custom Charge. Please note that you are responsible for any custom charges in your own country. Duty and the processing fee are usually paid at your local post office, where your package is forwarded. Anyway, this should not happen for I offer no goods subject to custom charges.
Delays. A delay is considered a normal event and may be due to national holidays, custom checks, severe weather conditions - and now to the global pandemic. I guarantee delivery or refund. Anyway, if you're worried about your packet, the best thing you can do is contact me and keep in touch with me, so that we can deal with your specific problem.
If you have any question, please contact me.
***2020 update***
STANDARD POST is a safe way to ship items. Parcels may be not trackable while in transit, but they will always be delivered or come back to the sender’s address.
Any other occurrence – lost or stolen post - is very rare and the latter also a serious criminal offence, which is why standard post is ultimately the best way to go for small shops like mine.
Please be aware that shipping times are accounted for in local business days and that may trick you into believing the item is taking longer than expected to arrive.
Due to the GLOBAL PANDEMIC delays have been more common, so if your order requires a certain delivery time, please contact me for switching to registered post or courier.
Additional policies and FAQs
I offer different kinds of thoughtful packaging, which may vary depending on the item's shape.
Gift Wrapping.
If your purchase is a present, I proudly offer a gift packaging service free of charge. Please let me know leaving a note at check out, or write to me before or immediately after the purchase to ask for it. When available, I use handmade or designer gift paper locally produced.